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Business FAQ's & Policies

BOOKING & SALON POLICIES

When booking with FORMED by Francesca, I confirm that I have read, understood and agree to all of the policies outlined below.

 

HOW DO I BOOK AN APPOINTMENT?

Appointments can be booked online via the ‘Book Now’ button on the Contact page, or through the links on Instagram and Facebook.

Alternatively, you can message via Instagram or Facebook, or email formedbyfrancesca@outlook.com, and I will respond as soon as possible.

All emails and messages are responded to Monday–Friday.

 

CAN I BRING CHILDREN?

While I understand that childcare arrangements aren’t always easy, I kindly advise that children are not brought to the salon to ensure a calm and relaxing environment for all clients.

 

BOOKING & CANCELLATION POLICY

All appointments are reserved especially for you. When booking, you will be asked to confirm your treatment using your card details via the booking system. This secures your appointment; you will not be charged at this stage unless a deposit is required.

 

CONSULTATIONS

Consultations for all services are free of charge.

However, if you fail to attend your consultation without providing sufficient notice, a small fee will be charged. This helps to cover lost appointment time and ensures fairness to other clients wishing to book.

 

DEPOSITS

Most services require a deposit to secure your booking.
For tattoos, a small design fee is required, which does not come off the final tattoo cost.  Once your appointment has been booked, a link will be sent for the small fee to be paid.

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CANCELLATIONS & RESCHEDULES

A minimum of 72 hours’ notice is required to cancel or reschedule your appointment.

You will receive a reminder text and/or email 72 hours prior to your treatment, giving you the opportunity to make changes within the permitted timeframe.

  • Less than 72 hours’ notice: 50% of the treatment cost will be charged

  • Less than 24 hours’ notice or no-show: 100% of the treatment cost will be charged

No future bookings will be accepted until any outstanding balance has been cleared.

Late cancellations and missed appointments result in lost time and income. However, I understand that genuine emergencies arise and will always do my best to be fair and understanding where possible.

 

​PATCH TESTING

Certain treatments require a patch test at least 24–48 hours prior to your appointment.

These include:

  • Lash lifts

  • Lash tinting

  • Brow tinting

  • Henna brows

  • Brow lamination

  • Semi-permanent makeup

  • Spot testing may be required for plasma lift

Failure to attend your patch test will result in your appointment being cancelled. Cancellation fees will still apply if within the cancellation window.

 

PREGNANCY

If you are pregnant, please inform me before booking.

Some treatments cannot be carried out during the first 3 months of pregnancy.

Permanent Makeup, Plasma and CryoPen treatments cannot be performed at all during pregnancy or while breastfeeding.

 

PAYMENT OPTIONS

For your convenience, the following payment options are available:

  • Pay in full at the time of booking

  • Pay a deposit (where required) and the remaining balance at your appointment

  • Klarna

  • Clearpay

  • Bank transfer

  • PayPal

  • Cash

  • Card payments (please note a 2% processing fee applies)

Flexible payment options are available so you can choose what works best for you.

 

REFUNDS

A full consultation form is completed and signed prior to every treatment, outlining the procedure, contraindications and medical history. After your treatment, you will also sign to confirm you are satisfied with the service provided.

This forms a binding agreement; therefore, refunds are not given.

In exceptional circumstances, any resolution will be offered at my discretion.

 

ARRIVAL TIME

Please arrive on time for your appointment.

If you arrive early, kindly take a seat in the waiting area until your appointment time, as I may still be with another client.

I allocate dedicated time slots for each client and often work back-to-back to accommodate everyone. Please be mindful that your time is equally as valuable as the next person’s.

 

LATE ARRIVALS

If you are running late, please inform me as soon as possible.

  • Up to 10 minutes late: I will do my best to complete as much of the treatment as possible within the remaining time. Full payment will still apply.

  • 15 minutes or more late: Your appointment will be cancelled and the full treatment cost charged.

  • No future bookings will be accepted until any outstanding balance has been cleared.

 

THANK YOU FOR YOUR UNDERSTANDING x

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