Everything you need to know before booking your appointment with FORMED By Francesca, including booking, consultations, cancellations, patch testing, payments and salon policies.

Please take a few minutes to read through the information below before booking. By making an appointment, you confirm that you have read and understood the relevant policies.

​​

How do i book?

Appointments can be booked online using the BOOK NOW button on the website or through the booking links on Instagram and Facebook.

If you're unsure which treatment is right for you, or you'd simply like to speak to me first, you can contact me via Instagram, Facebook or email: formedbyfrancesca@outlook.com

Messages and emails are responded to Monday–Friday.

​

Do i need a consultation?

Consultations are available for all services where required and are free of charge.

Your consultation gives us the opportunity to discuss your concerns, desired results and treatment options, while allowing me to assess your suitability.

Not sure what to book? That's absolutely fine — your consultation is the perfect place to start.

If you book a consultation and don't attend without providing sufficient notice, a small fee may be charged to cover the appointment time reserved for you.

​

Booking fees and securing an appointment

Most treatments require a deposit to secure your appointment.

When booking, you may be asked to enter your card details through the booking system. Your card will not normally be charged at this stage unless a deposit or payment is specifically required.

 

Cancellations and reschedules

I completely understand that plans can change and genuine emergencies happen. However, every appointment is reserved specifically for you, so please give as much notice as possible if you need to make a change.

 

72+ HOURS' NOTICE

You can cancel or reschedule your appointment without a cancellation charge.

LESS THAN 72 HOURS' NOTICE

50% of the treatment cost will be charged.

LESS THAN 24 HOURS' NOTICE OR NO-SHOW

100% of the treatment cost will be charged.

Any outstanding balance must be cleared before another appointment can be booked.

You will receive a reminder by text and/or email 72 hours before your appointment, giving you the opportunity to make any necessary changes within the permitted cancellation period.

I will always try to be fair and understanding in genuine exceptional circumstances.

 

Patch Testing

Some treatments require a patch test before your appointment.

Depending on the treatment, this may need to be completed 24–48 hours beforehand.

Patch testing may be required for:

• Lash lifts

• Lash tinting

• Brow tinting

• Hybrid (HD) brows

• Brow lamination

• Semi-permanent makeup

• Certain Plasma treatments

You will be advised if a patch test is required for your treatment.

If you do not attend your required patch test, your treatment appointment may need to be cancelled or rearranged. Cancellation charges may still apply if the appointment falls within the cancellation period.

 

Pregnancy & Breastfeeding

Please let me know if you are pregnant, trying to conceive or breastfeeding before booking so I can advise you on treatment suitability.

Some treatments are not suitable during pregnancy or breastfeeding.

SPMU, Plasma and CryoPen treatments are not carried out during pregnancy or breastfeeding.

If you're unsure whether a particular treatment is suitable for you, please contact me before booking.

 

Children at Appointments

I completely understand that childcare isn't always easy.

However, to maintain a calm, professional and relaxing environment for all clients, children should not be brought to appointments.

Thank you for understanding.

 

Payment Options

For your convenience, I offer a range of payment options.

You can pay by:

• Card

• Cash

• Bank transfer

• PayPal

• Klarna

• Clearpay

Where a deposit has been paid, the remaining balance is payable at your appointment. Please note: a 2% processing fee applies to card payments in the studio.

 

Refunds & Treatment Concerns

Before your treatment, you will be asked to complete the relevant consultation and consent forms. These cover your treatment, medical history, contraindications, potential risks and aftercare requirements.

As treatments are carried out specifically for you, refunds are not routinely offered once a treatment has been completed.

If you have any concerns about your treatment or results, please contact me as soon as possible so that I can discuss this with you and, where appropriate, agree the best way forward. This does not affect your statutory rights.

 

Arriving for Your Appointment

Please arrive on time for your appointment.

If you arrive early, please take a seat in the waiting area until your appointment time, as I may still be treating another client.

I allocate dedicated appointment times to each client, so arriving on time helps me ensure everyone receives the time and attention they've booked.

​

Late Arrivals

If you're running late, please let me know as soon as possible.

UP TO 10 MINUTES LATE

I'll do my best to complete as much of your treatment as possible within the remaining appointment time. The full treatment price will still apply.

​

15+ MINUTES LATE

Your appointment may need to be cancelled and 100% of the treatment cost will be charged.

Any outstanding balance must be cleared before another appointment can be booked.

 

Managing Your Appointments

Appointments are managed through my online booking system.

You can also download the booking app and create your own login, making it easy to:

• View upcoming appointments

• Manage your bookings

• Reschedule within the permitted cancellation period

• Keep track of your appointment history

Still Have a Question?

If you can't find the answer you're looking for, please don't hesitate to get in touch.

I'd much rather you ask before booking than book a treatment you're unsure about.

You can contact me via Instagram, Facebook or email, or book a consultation if you'd like to discuss your options.

​

​

​

​

Thank you

Thank you for taking the time to read through my policies and for respecting the time I reserve for every client.

I genuinely appreciate every person who chooses to support FORMED By Francesca, whether you're a long-standing client or you're visiting me for the very first time.

Lots of love,

​

Francesca x